Zoho Desk

freemiumAI Customer Service

4.4

(65 reviews)

Last Updated: May 24, 2026

About

Zoho Desk is an AI-powered customer support platform that helps businesses deliver exceptional service. Its AI assistant, Zia, provides intelligent ticket routing, sentiment analysis, and agent suggestions to improve response times and customer satisfaction. The platform offers omnichannel support, self-service portals, and comprehensive analytics to streamline customer service operations.

Screenshots

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Pricing

Free

3 agents
Email ticketing
Knowledge base
Basic reporting

Start Free

Standard

$14/mo

$134/mo annualSave 20%

Omnichannel support
Workflow automation
Custom views
Zia basic features

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Popular

Professional

$23/mo

$220/mo annualSave 20%

Everything in Standard
Zia advanced AI
Time tracking
SLA management
Custom reports

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Pros & Cons

["Affordable compared to enterprise alternatives","Strong AI features with Zia assistant","Deep integration with Zoho ecosystem","Highly customizable workflows"]

["Interface can feel dated compared to competitors","Learning curve for advanced customization","Third-party integrations outside Zoho ecosystem are limited"]